Table of contentsPrint full document Listen In this section Our improvement strategy Vision Our 6 strategic objectives 1. Improving our online information and services 2. Aligning and improving our customer channels 3. Improving our customer engagement 4. Streamlining our customer touchpoints 5. Developing a culture of evaluation and improvement 6. Simplifying and clarifying our customer processes Book traversal links for Strategic objectives ‹ Key pain points Our improvement strategy ›