Some of our services are closed or have different hours for these public holidays: Easter from Fri 18 to Mon 21 April and Anzac Day on Fri 25 April.

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Urgent issues

To report urgent or dangerous issues, such as a dog attack, leaking tap or fallen tree on public land, call us anytime on (03) 9278 4444.

Common issues

Bins

Find out how to report a missed bin collection or a damaged or lost bin.

Dumped rubbish

Use our online form to report dumped rubbish (select the 'Street cleaning and toilets' category).
A pile of dumped rubbish on the street

Roads and footpaths

Use our online form to report issues with roads and footpaths, including street sweeping.

Trees on public land

Use our online form to report issues with trees on public land.

Other issues

Abandoned vehicles

Find out how to report an abandoned vehicle.
A car parked on the side of the road

Barking dogs

Find out how to report a barking dog.
A dog barking

Beehives and wasps

Find out how to manage and report beehives and wasps.
A bee

Buildings, sportsgrounds and facilities

Use our online form to report issues with Council buildings, sportsgrounds and facilities.
A path leading to Hawthorn Library

Cats

Find out how to manage and report nuisance cats on your property.
A cat coming out of a bush

Drains

Use our online form to report issues with stormwater drains.
A stormwater drain on the street

Fire hazards

Find out how to report a fire hazard.

Food safety

Find out how to make a food complaint.
Fresh food market stall with red tomatoes and green grapes

Graffiti

Use our online form to report graffiti.
Graffiti on a wall

Illegal parking

Find out how to report an illegally parked vehicle.
A car parked on the side of the road

Nature strips and garden beds

Use our online form to report issues with nature strips and garden beds.
Nature strip with street tree

Needles and syringes

Find out how to report needles and syringes in a public place.
A syringe

Noise problems

Find out how to deal with noise problems.
A person covering their ears from the noise

Parks and playgrounds

Use our online form to report issues in our parks and playgrounds.
A playground with a bark flow. It has 2 slides and a rocking seat. A barbecue can also been seen.

Possums

Find out how to manage possums on your property.
A possum in a tree

Public bins

Use our online form to report a full or damaged public bin.
Public rubbish bin on street

Street lights

Find out how to report broken or dim street lights.
A street light in a park

Toilets

Use our online form to report issues with public toilets.
A broken toilet

Trees on private property

Use our online form to report that a tree on private property has been damaged or removed without permission.
A person pruning a tree

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