Transforming Boroondara is about improving your customer experience and our service delivery across Council.
Your feedback has prompted us to refresh our Customer Promise as part of our commitment to deliver what’s important to you and provide you the level of service you expect. We’re also prioritising improvements to the way we communicate with you to ensure you receive timely and relevant updates.
Over the next year we are implementing significant upgrades to Council systems that will provide more convenient ways for you to access relevant information and services.
Here are some of the ways you’ll see us changing how we work to provide a better customer service for you:
- Smarter online forms and better workflows will help us solve everyday requests faster.
- Receive more tailored updates on the progress of your requests.
- More convenient self-service options available 24/7.
- More personalised communication and options such as live online chat.
- Log in to a secure customer portal customised for you.
- View your property information and all interactions with Council in the one place.
To learn more about what we’re doing now and in the future to transform Boroondara, visit our Transforming Boroondara page.