The successful implementation of the future Strategy will deliver tangible benefits and outcomes in terms of enhanced customer experiences and satisfaction, as well as having benefits for Council’s own operations.
We will improve our online information and services
Benefits for to customers: more choice and control, responsive and holistic experience, simpler communications and information, trust and reliability
Benefits to Council: efficiency gains and sustainability, reputation and pride
Read more about Strategic Objective 1.
We will align and improve our customer channels
Benefits for to customers: more choice and control, responsive and holistic experience, simpler communications and information
Benefits to Council: efficiency gains and sustainability, shared information and capabilities, evaluation and quality assurance, reputation and pride
Read more about Strategic Objective 2.
We will improve our customer interaction
Benefits for to customers: responsive and holistic experience, simpler communications and information, trust and reliability
Benefits to Council: shared information and capabilities, evaluation and quality assurance, reputation and pride
Read more about Strategic Objective 3.
We will streamline our customer touchpoints
Benefits for to customers: more choice and control, responsive and holistic experience, trust and reliability
Benefits to Council: efficiency gains and sustainability, reputation and pride
Read more about Strategic Objective 4.
We will develop a culture of evaluation
Benefits for to customers: more choice and control, responsive and holistic experience, simpler communications and information, trust and reliability
Benefits to Council: efficiency gains and sustainability, shared information and capabilities, evaluation and quality assurance
Read more about Strategic Objective 5.
We will simplify and clarify our customer processes
Benefits for to customers: more choice and control, responsive and holistic experience
Benefits to Council: efficiency gains and sustainability, shared information and capabilities, evaluation and quality assurance