On this page
Rates notices are sent out in August every year. Find out more about what your rates pay for.
If you’ve lost your rates notice, you can request a new copy by emailing [email protected] with the following details:
- your property address
- your full name
- the company name (if your property is registered to a company) and supporting documents such as a certificate of title (if you are not the recorded property owner) or proof that you are a company director (if the property is registered to a company).
Payment dates for each payment option
There are 4 payment options, as described on your rates notice. You can pay your rates by any of the following options.
| Payment options | Description and amount | Due dates 2024 to 2025 |
|---|---|---|
| Option 1 | Payment in full – with a 2% discount. Discount is on the Council rates and charges part of your total bill. | 31 August 2024 |
| Option 2 | Payment in full | 15 February 2025 |
| Option 3 | Payment in 4 instalments. If the first payment is not received by the first due date, then the balance of the account will be due by 15 February 2024. | 30 September 2024 30 November 2024 28 February 2025 31 May 2025 |
| Option 4 | Payment in 10-month instalments by direct debit. Details are available in our Direct debit section on this page. Ensure you have submitted the application form or any updates by 22 August 2024, in time for the first payment. | Recurring payments on the last day of each month for a total of 10 months. First payment on 31 August 2024 Last payment on 31 May 2025 |
How to pay
There are many easy ways to pay your rates notice. If you are a pensioner, check if you are entitled to a rebate in our Pension concession rebates section below.
Direct debit
Have your rates paid automatically from your nominated cheque or savings account on a monthly, quarterly or annual basis. This is available for payment options 2 to 4 in the Payment dates for each payment option table on this page. Credit cards are not accepted.
Set up direct debit for the first time
You can also print and complete our Rates direct debit application form below.
Download our Rates direct debit application form
Continue to use direct debit
You don’t need to complete the direct debit form again. The same payment details will automatically be applied.
Change or cancel your direct debit arrangement
Apply to change or cancel direct debit
You can also tell us in writing. Either email [email protected] your request, or mail a letter to City of Boroondara, Private Bag 1,Camberwell VIC 3124.
Online payment
Secure, online payments can be made as long as you have the unique reference number that appears on your rates notice.
BPAY (telephone and internet banking)
Pay using the Biller Code and your unique reference number on your rates notice. Make payments from your credit card, savings or cheque account.
You can also send your next rates notice to your online bank account by registering via the ‘BPAY View’ or ‘View Bills’ section in your account.
Our telephone bill payment service
Call us on 1300 722 151 and follow the prompts to make secure payments.
Australia Post
Pay in store at an Australia Post Office. You can pay in cash, by EFTPOS or by credit card (Visa, Mastercard or Amex).
Ensure cheques are made payable to 'City of Boroondara' and crossed 'Not negotiable'.
Detach the perforated section of your rates notice and mail this to City of Boroondara with your cheque or money order made payable to ‘City of Boroondara’ and crossed ‘Not Negotiable’. The Council offices mailing address is City of Boroondara, Private Bag 1, Camberwell VIC 3124.
In person
Visit our customer service counter at 8 Inglesby Road, Camberwell. Opening hours are Monday to Friday, between 8 am to 5:15 pm. You can pay your rates in cash, by EFTPOS or by credit card (Visa, Mastercard or Amex).
Dishonoured cheques
If your payment by cheque is dishonoured by your financial institution, you will incur a Council administration fee.
Pension concession rebates
Rebates on your rates and charges may apply if you hold a current and valid concession card, if you are a pensioner who has either:
- a current DSS/DVA Pensioner Concession Card
- a current DVA Gold Card specifying War Widow or TPI.
You can find eligibility information and download the applicable 'Municipal rates concession' application form on the Department of Families, Fairness and Housing website. Once you have completed the applicable 'Municipal rates concession' application form, you can email the completed form to [email protected] or submit the form in person at our offices. You can find out office hours and locations on our Contact us page.
Request a rates refund
If your rates account is in credit, you can request a refund of your credit balance.
If your account is in credit because you paid too much or paid your rates twice, you will need to provide proof, such as a bank statement, that the nominated party made the payment.
We will email confirmation that we've received your request.
If your request is successful, we will pay your nominated bank account within 3 weeks.
Request a rates payment plan
If you are experiencing financial hardship and you are behind on your rates payment, you can request to pay your outstanding rates, charges and fire services property levy over time.
Download our Rates and Charges Deferment and Financial Hardship Policy below.
Download Rates and Charges Deferment and Financial Hardship Policy
Update your details on a rates notice
You need to let us know if your details change, so we can update your rates notice. Changed details include:
- change of property ownership
- change of name
- if an owner has passed away
- change of address
- change of business name.
You may need to provide supporting documentation such as a copy of title, marriage certificate or death certificate.