Some of our services are closed or have different hours for these public holidays: Easter from Fri 18 to Mon 21 April and Anzac Day on Fri 25 April.

Customer goals

Why do our customers interact with Council?

We needed to translate the scope of Council’s service offerings into categories that are meaningful to customers and correlate with their high-level goals.

We found that customer interactions fell into the following 9 categories, regardless of their specific aims.

Our customers want to:

  • get information
  • use Council facilities
  • get permission
  • access community services
  • tell Council something
  • be represented
  • get something fixed
  • pay for something
  • enjoy a certain lifestyle.