Problems with bins ...
My bin has gone missing or been stolen
To replace your lost or stolen bin, please complete the statutory declaration and send it to Private Bag 1, Camberwell VIC 3124.
Alternatively you can:
Once we have received the completed statutory declaration, your bin will be replaced within two business days.
My bin is damaged
If your bin is damaged or has a problem with the wheels or lid, or the lid pins are missing, phone Customer Service on 9278 4444 (during business hours). After we have recorded your problem, leave your bin out on collection day so it is easily accessible. Your bin will be repaired within two collection days.
My bin was missed
If your bin has been missed for collection, phone Customer Service on 9278 4444 (during business hours) to advise us within 48 hours. Your bin will be collected within three working days once we have been notified it was missed, however, the majority will be picked up on the next working day. We apologise for any inconvenience this may cause.
Green waste collection and bins
Our fortnightly green waste collection service is another way you can make a positive difference to the environment.
Find out more about the service, how to order a green waste bin or purchase a second pre-loved bin, and our at-call green waste collections.
Other green waste options
Residents are also encouraged to book their extra kerbside bundled green collections which are available in April and October each year. Live Christmas trees can also be booked for collection each year in January.
Hard waste collection
Residents are able to register for two collections per financial year (not calendar year) so you have up until 30 June each year to have your hard waste collected. Register an expression of interest using our online form and you will receive a booking date via email within the next two business days.
Waste collection program
Changes to free disposal of green waste on Sundays - effective 3 August 2014
From 1 July 2014, Council's free green waste disposal service on Sundays will cease and normal green waste fees will apply.
Council reviews all services regularly to identify those which can be delivered more economically and equitably for Boroondara residents. It has been estimated that introducing this user-pays approach will result in savings of approximately $337,000 per annum. These savings have been passed on to residents through a reduced increase in the annual waste service charge, reflected in the annual service fee for waste charges shown on your rates notice.
Council appreciates that many regular users of the service may be unaware of this change, so to assist residents with this transition, the new fees will not be applied until Sunday 3 August 2014.
From 8am to 4pm, until 3 August 2014, the free disposal service is available on Sundays at the Boroondara Recycling and Waste Centre.
Only car boot loads, utilities or standard size trailers (no larger than 1.8m (6ft) x 1.2m (4ft) filled to water level will be accepted). No tandem trailers, trucks or vans are allowed.
Garden maintenance providers or commercial providers are not eligible for this service. Fees will be charged for commercial providers.
Non-residents and those unable to provide proof of residency will be charged a disposal fee.