We are transforming Boroondara to put our community at the centre of what we do. This includes working to improve your experience connecting with Council when and where it suits you.
Digital experience
We are continually improving our website so you can find what you need quickly and easily. Over the past year we’ve:
- added new interactive maps
- improved our homepage top tasks
- created more user-friendly search results, and more.
Time and convenience
We understand your time is precious. This is why we’ve added more than 80 forms on our website so you can complete more tasks more quickly, when and where it suits you. These forms have helped customers access our services – such as booking a waste collection or applying for a permit – more than 100,000 times last year, and the community has given these forms an average feedback rating of 4.59 out of 5.
24/7 support
We realise you may need us outside regular business hours. Our Chat Bot is available any time on our website to answer hundreds of frequently asked questions. Our friendly customer service team is available to help by phone, email, form and in person. If something needs to be addressed immediately to keep our community safe, you can call us 24/7 on (03) 9278 4444.
eRegistrations
You can now register to receive your rates notice and Bulletin straight to your inbox, helping you get the information you need faster. Keen to have the Boroondara Bulletin delivered by email? Simply fill out our digital Bulletin registration form on our Boroondara Bulletin page.
Customer Connect
Our vision to transform the customer experience for our community has supported an even greater focus on service delivery. This includes training and upskilling our Customer Connect team on a wider range of services so we can answer more of your questions at the time you call or email, rather than having to come back to you later.
We’re responding to your feedback
We launched our consultation website, Engage Boroondara, in 2021 to provide our community with transparency and the opportunity to easily have a say on what’s important to you. Thousands of community members now receive regular updates about new consultations and the progress of initiatives that most interest them. To join in, stay up to date and have your say, visit our Engage Boroondara website.
Welcome email
This year we’re welcoming new community members to Boroondara with a helpful email. This is one more way we’ll continue to share information about the wonderful community we live in, and provide important information that makes moving to a new home easier.
To learn more about what we’re doing now and in the future to transform Boroondara, please visit our Transforming Boroondara page.