It’s feedback from our customers and your direct experience with Council that continues to steer our priorities to transform Boroondara.
You’ve told us you value efficient service and seeing our teams’ commitment to resolving issues for you. We also need to communicate more and better, so you know what to expect as a customer and are kept informed of the progress of your requests.
Our service commitments to you form our Customer Promise, which we’re updating this year. We’re doing this to make sure what we promise to do stays relevant and guides us to deliver improved customer service.
We’re also changing how we work and are upgrading our Council-wide systems to support this. This includes replacing our customer relationship management (CRM) system and streamlining many processes as a key priority.
What will this mean for you?
- Faster responses to your requests.
- More timely updates (email or SMS) as your requests progress and are completed.
- More personalised and efficient customer service.
To learn more about what we’re doing to transform Boroondara, please visit our Transforming Boroondara page.